Artificial Intelligence

4 obstacles banks face in getting a return on AI

As banks continue to invest in artificial intelligence software — at the end of last year, 40% of respondents in an American Banker survey said they planned to increase AI spending in 2025 — the question arises, are they seeing a return on this investment yet? In a follow-up American Banker survey released in May, […]

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How AI is already transforming—and improving—the mortgage underwriting process

AI-based tools are now substantially reducing both the time and labor of routine mortgage processing. Traditional procedural steps—such as employment proofing, income verification, fraud detection and title checks—have long resulted in an unnecessarily lengthy time for a mortgage application’s approval.  But the potential benefits of the AI revolution in mortgage lending aren’t just speculation; they are

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Building an empire starts with your POS 

Millennial homebuyers (born between 1981 and 1996) are reshaping the real estate landscape with their strong preference for digital tools and technology-driven experiences. As the largest cohort of homebuyers in the U.S., their tech-first approach influences how properties are marketed, searched and purchased.  Here’s the hard truth. If these buyers are looking online for lenders

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Bringing origination and servicing together with AI 

The mortgage industry has undergone significant changes over the past few decades. One of the most notable has been the separation of origination from servicing. This decoupling was initially driven by the desire for greater efficiency, specialization and the need to respond to growing regulatory and market pressures. However, recent technological advances, especially in artificial

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Mortgage lenders lag on compliance as tech evolves rapidly

Amid a surge in AI adoption and mounting cybersecurity threats, only 51% of nonbank mortgage lenders say they feel fully prepared to handle compliance risk — a warning sign in an industry that’s undergoing rapid digital transformation. That’s according to a new joint study from HFS Research and Cognizant. “Reinventing Non-Bank Mortgage Lending Journey in the Age of

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The Agency’s Rainy Hake Austin on leadership and AI integration

Rainy Hake Austin, president of The Agency, joined Tracey Velt on this week’s episode of the RealTrending podcast to discuss the evolving landscape of real estate leadership and operations. The Agency, which is ranked No. 13 by sales volume and is the fourth-largest largest privately held independent brokerage in the country, has expanded to nearly

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Rocket, CMG push towards one-stop-shop mortgage model

For mortgage originators, the push to become a “one-stop shop” and build lasting client relationships has taken on new urgency in light of current market pressures. “We really want to be able to meet the clients where they’re at,” Heather Lovier, chief operating officer at Rocket said during a panel discussion at the Mortgage Bankers

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Brokerages are sleeping on AI: Here’s the playbook to wake them up

Let’s call it what it is: most brokerages are way behind on AI. Agents? They’re scrappy. They’re downloading ChatGPT apps, playing with Canva AI, and asking Midjourney to crank out listing flyers in 30 seconds flat. They’re moving fast because they have to. Meanwhile, broker-owners are still asking, “So… how exactly would we even use

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How “Narrow AI” is transforming mortgage servicing and cash flow management

The mortgage servicing industry faces significant challenges in managing cash flows efficiently. In real terms, the crux of the problem isn’t so much inefficiencies as it is transparency into the extent of the problem — in investor accounting, what you don’t know can hurt you. Lenders, investors, and borrowers are all impacted by this lack

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Anywhere Real Estate taps Vectara to overhaul title workflows

Anywhere Integrated Services (AIS), a division of Anywhere Real Estate, has selected artificial intelligence company Vectara to streamline its title creation process and centralize document retrieval systems. AIS — which supports brands including Century 21, ERA Real Estate and Sotheby’s International Realty — plans to use Vectara’s platform to address inefficiencies in title searches and

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