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Customer satisfaction with mortgage servicers has plummeted this year, with an average satisfaction score that’s now much lower than the typical score for mortgage originators. That’s according to J.D. Power‘s 2025 U.S. Mortgage Servicer Satisfaction Study, released onThursday. J.D. Power said the gap comes down to communication and service. While 30-year mortgage rates remain high […]

For the first time, J.D. Power is comparing trends it sees in mortgage servicer customer satisfaction scores with what’s happening on the originator side. This analysis is telling of a business going in two different directions. While the latest originator survey, released in November, found a 3-point year-over-year drop, the industry average was still a

On Wednesday, U.S. Reps. Mike Flood (R-Neb.) and Brittany Pettersen (D-Colo.) introduced the Identifying Regulatory Barriers to Housing Supply Act. The bipartisan measure aims to increase housing supply by encouraging local governments to examine and reduce restrictive zoning and development policies. “Housing affordability is a major concern for communities nationwide,” said Flood, who chairs the