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What servicers can learn from this year JD Power survey
Mortgage servicers posted higher customer satisfaction scores across the board this year, and for the first time, a bank — Chase — edged out Rocket Mortgage for the top spot, according to J.D. Power’s 2026 U.S. Mortgage Servicer Satisfaction Study. Processing Content The 2026 industry average of 607 was a gain of 11 points over
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Highest Rates in Over a Year, But There’s a Silver Lining
Mortgage moved higher today, and while the jump was no larger than the one seen on Monday, both were ‘above average’ and both took rates in the wrong direction. In addition, the steady weakness throughout the month of July finally resulted in yesterday’s rates match the highest level in nearly a year. In other words,
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