Mortgage’s AI crisis is coming. The industry isn’t ready to talk about it.
A borrower in forbearance gets the wrong information about their reinstatement options. It came from an automated servicing communication, routed through a system nobody fully owns and nobody fully monitors. By the time someone catches it, hundreds of borrowers have received the same message. Some acted on it. Now there’s a reporter making calls. Who […]
Mortgage’s AI crisis is coming. The industry isn’t ready to talk about it. Read More »