The mortgage industry is very good at watching signals. We watch rates like hawks. We track consumer sentiment all day long. We buy tools to tell us when to lock, when to float, when to sell, when to hedge and when to blink.  We invest in technology to improve speed, accuracy and workflow. We spend […]

Across the country, roughly 65% of households are priced out of the median-priced new home. Incomes have not kept pace with elevated home prices and higher mortgage rates, putting homeownership further out of reach for millions of Americans. For those who can afford a new home, many don’t want to spend 40% of their income

A borrower in forbearance gets the wrong information about their reinstatement options. It came from an automated servicing communication, routed through a system nobody fully owns and nobody fully monitors. By the time someone catches it, hundreds of borrowers have received the same message. Some acted on it.  Now there’s a reporter making calls.  Who