Author name: Ricky Vasquez

Today’s homebuyers move at a digital speed. They expect answers in minutes, not hours, and seamless conversations to continue across websites, SMS, and digital campaigns, with personalized guidance delivered without delay. Builders, meanwhile, are investing more heavily in digital marketing platforms and lead generation tools. Yet response rates from Online Sales Consultants (OSC) haven’t kept […]

Small brokerages and big lenders are facing more lawsuits over annoying phone calls and text messages, in cases that could last years and cost companies millions of dollars.  Processing Content Consumers have filed at least eight Telephone Consumer Protection Act claims in recent months against mortgage players, including two lawsuits against United Wholesale Mortgage in

Late-year interest rates drove mortgage prepayment speeds back upward in December, as homeowners sought to capitalize through refinances, according to Intercontinental Exchange.   Processing Content Prepayments increased to a 0.91% share of current liens, surging almost 10% from November’s pace, ICE Mortgage Technology’s monthly First Look report said. December’s rate was up by more than 59%