What servicers can learn from this year JD Power survey
Mortgage servicers posted higher customer satisfaction scores across the board this year, and for the first time, a bank — Chase — edged out Rocket Mortgage for the top spot, according to J.D. Power’s 2026 U.S. Mortgage Servicer Satisfaction Study. Processing Content The 2026 industry average of 607 was a gain of 11 points over […]
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