Buying a home is exciting… until you start thinking about the down payment. That’s when the worry can set in. “I’ll never save enough.” “I need a small fortune just to get started.” “I guess I’ll just rent forever.” Sound familiar? You’re not alone. And you’re definitely not out of luck. Here’s the thing: a […]
The Truth About Down Payments (It’s Not What You Think) Read More »
Our industry stands at a critical crossroads in the rapidly evolving mortgage technology landscape. For decades, customer service teams have been relegated to roles as reactive problem solvers and order-takers who simply put out fires as they arise. Still, the future of mortgage technology demands a radical reimagining of what customer success truly means. With
From order-taker to ally: Reinventing customer success in mortgage tech Read More »
Six North Carolina borrowers are suing CrossCountry Mortgage and a local brokerage for an alleged kickback scheme disguised as a co-marketing agreement. The lawsuits claim the retail lending giant paid Raleigh Realty $15,000 a month between 2021 and 2022 in exchange for exclusive leads. The near-identical complaints include screenshots of purported text messages by the
Borrowers accuse CrossCountry of kickback scheme Read More »