August 2025

Our industry stands at a critical crossroads in the rapidly evolving mortgage technology landscape. For decades, customer service teams have been relegated to roles as reactive problem solvers and order-takers who simply put out fires as they arise. Still, the future of mortgage technology demands a radical reimagining of what customer success truly means. With […]

Six North Carolina borrowers are suing CrossCountry Mortgage and a local brokerage for an alleged kickback scheme disguised as a co-marketing agreement. The lawsuits claim the retail lending giant paid Raleigh Realty $15,000 a month between 2021 and 2022 in exchange for exclusive leads. The near-identical complaints include screenshots of purported text messages by the

Homeowners already stretched by high mortgage payments may be strained even more by another escalating expense: homeowner’s insurance. The average premium for a new policy has climbed to $1,966 in 2025, a 9.3% jump from last year and more than 61% higher than five years ago, according to online insurance agency Matic. At the same