May 2025

Rocket, CMG push towards one-stop-shop mortgage model

For mortgage originators, the push to become a “one-stop shop” and build lasting client relationships has taken on new urgency in light of current market pressures. “We really want to be able to meet the clients where they’re at,” Heather Lovier, chief operating officer at Rocket said during a panel discussion at the Mortgage Bankers […]

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Dan Thompson-PMSI

PMSI’s CEO on why servicers can’t ignore low exception rates

Dan Thompson, chief executive of mortgage servicing management firm PMSI, numbers among industry veterans who managed mortgages during and prior to the Great Financial Crisis, so he’s seen worst-case scenarios and worked to help the industry avoid them since. The instances where exceptions from common servicing procedures were used averaged around 1% in 2024, which

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Zillow will begin banning noncompliant listings on June 30

Zillow will begin a “phased rollout” of its listing access standards policy, which bans publicly marketed listings not entered into the MLS, on May 28.  In a blog post on Tuesday, Zillow offered agents some clarifications and guidance on its new policy and how it will be implemented.  “Publicly marketed listings should be entered in

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